Thank you for shopping at Roagui Shop! Please review the following information before placing your order. All orders are shipped from Guadalajara, Mexico.
Payments
Roagui Shop accepts payments securely through PayPal. You may use your PayPal account or, when available, pay with a major credit or debit card through PayPal.
All prices displayed on the website are in U.S. dollars (USD) unless otherwise stated.
Your order is confirmed once payment has been successfully completed. After your payment is processed, you will receive an email with your order details.
Orders cannot be shipped until payment has been received in full. Unpaid orders may be canceled after 24 hours. If you experience any issues completing your payment, please contact me.
Order Processing
Most orders are processed and prepared for shipping within 3–5 business days after payment is received.
During product launches, preorders, holidays, or periods of high order volume, processing may take a little longer. If an item has a different processing time, this will be indicated on the product listing.
Please note that processing time refers to the time required to prepare your order and is separate from shipping/transit time.
You will receive an email notification once your order has been shipped.
Shipping
All orders are shipped from Guadalajara, Mexico.
International orders are shipped through the Mexican postal service and transferred to the destination country’s postal service for final delivery.
International shipping can take several weeks. As a general guideline, please allow approximately 4–6 weeks for delivery. These times are estimates and are not guaranteed.
Delays may occur due to customs processing, postal service disruptions, holidays, weather, or other circumstances outside my control.
Tracking Your Order
A tracking number will be provided when your order ships whenever tracking is available for the selected shipping service.
For international orders, tracking information may not update immediately after the package leaves Mexico. Once the package enters your destination country, you may be able to continue tracking it through your national postal service using the same tracking number.
Please keep in mind that tracking updates are controlled by the postal carriers and may occasionally be delayed or incomplete.
Customs, Duties & Taxes
International customers are responsible for any customs duties, import taxes, VAT, handling fees, or other chargesimposed by their country.
These charges are not included in the product or shipping price paid to Roagui Shop and are determined by your local customs authorities.
Roagui Shop is not responsible for delays caused by customs processing or for packages held by customs because required duties or fees have not been paid.
Shipping Restrictions
Shipping availability depends on the current restrictions and service availability of the Mexican postal service and its international postal partners.
If your country is unavailable during checkout, please contact me before placing your order. In some cases, an alternative shipping method may be available, although additional shipping charges may apply.
Please note that international shipping availability can change without notice due to postal restrictions or circumstances beyond my control.
Shipping Address
Please make sure your shipping address is complete and correct before submitting your order.
If you notice an error in your address, contact me as soon as possible. If your order has not yet shipped, I will do my best to update it.
Once an order has been shipped, I cannot change or redirect the delivery address.
Roagui Shop is not responsible for orders delivered to an incorrect address provided by the customer.
Returned & Unclaimed Packages
If a package is returned to me because of an incorrect or incomplete address, unsuccessful delivery attempts, unpaid customs charges, or because it was not claimed from the local postal service, I will contact you once the package is returned.
The order can be shipped again after the customer pays the new shipping cost.
Original shipping charges are non-refundable.
Delayed or Lost Packages
International mail can occasionally experience significant delays. A package will not be considered lost solely because it has exceeded the estimated delivery time.
If your tracking has not updated for an extended period or your package has not arrived after a reasonable amount of time, please contact me so we can review the tracking information and determine the next steps.
When applicable, I may need your assistance in filing a postal or insurance claim.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact me as soon as possible after delivery.
Please include your order number and clear photos of the item and packaging so I can evaluate the issue.
Depending on the circumstances, I may offer a replacement, refund, or another appropriate solution.
Please keep the original item and packaging until the issue has been resolved, as they may be required for a postal or insurance claim.
Returns & Exchanges
Because many Roagui Shop products are limited-edition art prints, calendars, or other collectible items, returns and exchanges are generally not accepted for change-of-mind purchases.
However, if there is a problem with your order, please contact me. I want your order to arrive safely and as expected, and I will work with you to find an appropriate solution when something has gone wrong.
Order Cancellations
If you need to cancel an order, please contact me as soon as possible.
Orders that have already been shipped cannot be canceled.
For preorder or made-to-order items, additional cancellation restrictions may be stated on the individual product listing.